Privacy Policy

1. Introduction

Welcome to ReBusi ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services, including our WhatsApp Business communications.

By using ReBusi's services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password
• Profile Information: Business details, location, industry preferences
• Business Listing Data: Business name, description, financial information, documents
• Transaction Data: Deal values, payment information, escrow details
• Communication Data: Messages, enquiries, consultation bookings
• WhatsApp Data: Phone number, message content, delivery status when you communicate with us via WhatsApp

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: General location based on IP address
• Cookies and Tracking: Session data, preferences, analytics

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our marketplace services
• Account Management: To create and manage your account, verify identity
• Communication: To send transactional messages, updates, and marketing communications (with consent)
• WhatsApp Communications: To send order confirmations, deal updates, consultation reminders, and respond to your queries via WhatsApp Business API
• Matching Services: To connect buyers with relevant businesses and sellers
• Due Diligence: To facilitate document verification and agreement processes
• Analytics: To analyze usage patterns and improve user experience
• Security: To detect and prevent fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Buyers and sellers can view relevant listing/requirement details to facilitate transactions
• Service Providers: With third-party vendors who assist in operating our platform (payment processors, email services, cloud hosting)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given explicit consent to share information

We do NOT sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data
• Secure escrow and payment processing through verified providers
• Moderated messaging system to prevent unauthorized contact sharing

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active, plus 3 years after deletion
• Transaction Records: Retained for 7 years for legal and tax compliance
• Communication Logs: Retained for 2 years for dispute resolution
• WhatsApp Messages: Retained for 1 year or as required for ongoing support

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke consent for specific data processing activities

To exercise these rights, contact us at privacy@rebusi.io

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences
• Analyze traffic and usage patterns
• Personalize content and recommendations
• Measure advertising effectiveness

You can control cookies through your browser settings. Disabling cookies may limit some features of our service.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable data protection laws.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top
• Sending you an email notification (for material changes)
• Displaying a notice on our platform

14. Grievance Redressal

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided above. If you have any complaints or concerns regarding the processing of your personal data, you may contact our Grievance Officer who will acknowledge your complaint within 24 hours and resolve it within 30 days.